Terms &
Conditions

#01Acceptance of Terms

By accessing or using My Brand Voice ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use the Service.

These Terms apply to all users, including individuals, teams, and organizations. If you are using My Brand Voice on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms. We will notify you of material changes via email.

#02Description of Service

My Brand Voice is an AI-powered copywriting platform that allows users to train an AI model on their brand's voice, tone, and knowledge base, and generate marketing copy across multiple channels.

The Service includes, but is not limited to:

• Brand voice training via website crawling, document uploads, and copy examples
• AI-generated copy for email, SMS, social media, advertising, and product descriptions
• Brand Score™ grading of generated content
• Voice DNA™ profiling and analysis
• Copy Library for storing and approving generated content
• Bulk generation tools for product catalogs
• Team collaboration and approval workflows

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.

#03Account Registration & Security

To use My Brand Voice, you must create an account with a valid email address and password. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use at info@mybrandvoice.com
• Ensuring your account information is accurate and up to date

You may not share your account credentials or allow others to access the Service through your account except by inviting them as team members through the designated team invitation feature.

#04Subscriptions & Billing

My Brand Voice is offered on a subscription basis. By subscribing, you authorize us to charge your payment method on a recurring basis at the rate specified for your selected plan.

• Free Trial: New accounts receive a 7-day free trial. No charge is made during the trial period.
• Billing Cycle: Subscriptions are billed monthly or annually depending on your selection.
• Plan Changes: Upgrades take effect immediately. Downgrades take effect at the next billing cycle.
• Cancellation: You may cancel at any time. Access continues through the end of the paid billing period. No partial refunds are issued.
• Price Changes: We will notify you at least 30 days before any price changes take effect.

#05Acceptable Use

You agree to use My Brand Voice only for lawful purposes and in accordance with these Terms. You must not:

• Generate content that is illegal, defamatory, harassing, hateful, or fraudulent
• Use the Service to produce spam, phishing content, or deceptive advertising
• Attempt to reverse-engineer, scrape, or extract the underlying AI models
• Use automated scripts to access the Service in ways that exceed normal usage
• Upload content that infringes on third-party intellectual property rights
• Resell, sublicense, or commercially redistribute the Service without written permission
• Attempt to circumvent any usage limits, billing systems, or security controls
• Use the Service to train, improve, or develop competing AI products

We reserve the right to suspend or terminate accounts that violate these guidelines, with or without prior notice, depending on the severity of the violation.

#06Your Content & Intellectual Property

You retain full ownership of all content you upload to My Brand Voice, including brand documents, product data, copy examples, and generated outputs.

By uploading content, you grant My Brand Voice a limited, non-exclusive license to process, store, and use that content solely for the purpose of providing the Service to you. We do not claim ownership of your content and we do not use it to train general AI models.

You are responsible for ensuring that content you upload does not violate any third-party intellectual property rights. My Brand Voice is not responsible for user-uploaded content.

#07AI-Generated Content

My Brand Voice uses AI to generate copy based on your brand inputs. You acknowledge that:

• AI-generated content may contain errors, inaccuracies, or outputs that do not meet your standards.
• You are solely responsible for reviewing, editing, approving, and publishing any content generated by the platform.
• My Brand Voice does not guarantee that generated content is factually accurate, legally compliant, or suitable for your intended use.
• The Brand Score™ is an automated quality signal, not a guarantee of brand compliance or legal suitability.

#08Third-Party Services

My Brand Voice integrates with third-party services to provide its functionality, including AI model providers, web crawling services, payment processors, and infrastructure providers. Use of these integrations is subject to those providers' terms of service.

We are not responsible for the availability, accuracy, or practices of third-party services. Any links to third-party websites within the platform are provided for convenience and do not constitute endorsement.

#09Limitation of Liability

To the maximum extent permitted by applicable law, My Brand Voice and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, data, goodwill, or business interruption) arising from your use of or inability to use the Service.

Our total liability to you for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

#10Disclaimer of Warranties

My Brand Voice is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The Service will be uninterrupted, error-free, or free of viruses or harmful components
• Results obtained from the Service will be accurate, complete, or reliable
• Any errors in the Service will be corrected

We make no guarantee about the fitness of generated content for any particular purpose, including advertising compliance, copyright clearance, or regulatory approval.

#11Termination

Either party may terminate these Terms at any time. You may terminate by cancelling your subscription and deleting your account. We may terminate or suspend your account immediately, without prior notice, if:

• You materially breach these Terms
• Your account is used for fraudulent, illegal, or abusive activity
• Continued access poses a security risk to the platform or other users
• You fail to pay subscription fees after reasonable notice

Upon termination, your right to use the Service ceases immediately. We will retain your data for 90 days following termination, after which it will be permanently deleted.

#12Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

You agree to resolve disputes with My Brand Voice on an individual basis only; class action lawsuits and class-wide arbitration are not permitted under these Terms.

#13Contact

For questions about these Terms, please contact us: