Privacy
Policy

#01Information We Collect

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes:

• Account information: your name, email address, password, and company/brand name when you register.
• Brand content: website URLs, uploaded documents, copy examples, product catalogs, and other materials you provide to train your brand AI.
• Usage data: how you interact with our platform, features you use, copy you generate, and settings you configure.
• Payment information: billing details processed securely through our payment provider. We do not store your full card number.
• Communications: messages you send us, support requests, and feedback.

We also automatically collect certain technical information when you use our platform, including IP address, browser type, device information, pages visited, and referring URLs.

#02How We Use Your Information

We use the information we collect to provide, maintain, and improve My Brand Voice. Specifically:

• To train your brand AI model on your voice, tone, and knowledge base.
• To generate copy and content on your behalf using your brand context.
• To process transactions and manage your subscription.
• To send you product updates, security alerts, and support messages.
• To monitor and analyze usage patterns to improve the platform.
• To detect, prevent, and respond to fraud, abuse, or security issues.
• To comply with legal obligations.

#03How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: We work with trusted third-party vendors (such as payment processors, hosting providers, and AI infrastructure providers) who access your data only to perform services on our behalf.
• Team members: If you invite colleagues to your organization within My Brand Voice, they will have access to your brand settings and generated content based on their assigned role.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

#04Data Retention

We retain your account and brand data for as long as your account is active or as needed to provide our services. If you cancel your subscription, we will retain your data for 90 days to allow for account reactivation, after which it will be permanently deleted.

You may request deletion of your account and associated data at any time by contacting us at info@mybrandvoice.com. We will process deletion requests within 30 days.

#05Cookies & Tracking

We use cookies and similar tracking technologies to operate our platform, remember your preferences, and analyze usage. Types of cookies we use:

• Essential cookies: Required for the platform to function. Cannot be disabled.
• Analytics cookies: Help us understand how the platform is used so we can improve it.
• Preference cookies: Remember your settings and configuration between sessions.

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

#06Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS), encryption at rest, row-level security on all database records, and regular security reviews.

Your brand data is isolated from other customers at the database level. No other organization on the platform can access your content.

While we take security seriously, no system is completely secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access to your account.

#07Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data.
• Portability: request a machine-readable export of your data.
• Objection: object to certain types of processing.
• Withdrawal of consent: where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at info@mybrandvoice.com. We will respond within 30 days.

#08Children's Privacy

My Brand Voice is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will delete it promptly.

#09Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice within the platform. Your continued use of My Brand Voice after any changes constitutes your acceptance of the updated policy. The date of the most recent update is shown at the top of this page.

#10Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: